Frequently Asked Questions
Everything you need to know about TARA, our jewellery, orders, shipping and care.
TARA is a curated jewelry and accessories brand inspired by strength, grace, individuality, and self-expression.
Our collections are thoughtfully selected to offer timeless pieces designed to complement your personal style and become part of your story.
TARA proudly ships worldwide.
If your country is unavailable during checkout, please contact us at contact@yourtara.com and we will do our best to assist you.
Orders are typically processed within 1–5 business days.
Estimated delivery times:
Singapore: 5–12 Business Days
United States: 7–15 Business Days
United Kingdom: 7–15 Business Days
Australia: 7–15 Business Days
Other International Destinations: 10–20 Business Days
Delivery times may vary due to customs processing, local carriers, weather conditions, or seasonal demand.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take several days to appear after shipment.
In some cases, items may be shipped separately to ensure faster and more efficient delivery.
If multiple shipments are required, tracking information will be provided where available.
Our collections may feature:
Stainless Steel
Gold-Plated Metals
925 Sterling Silver
Freshwater Pearls
Moissanite
Natural Stones
Crystal
Brass
For detailed information, please visit our Materials & Care page.
Many pieces within our collections feature materials commonly preferred by customers with sensitive skin, including Stainless Steel and 925 Sterling Silver.
Material information can be found within each product description.
All jewelry naturally changes over time depending on wear, care, environmental conditions, and material type.
Following our care recommendations can help preserve the appearance and longevity of your jewelry.
No.
Freshwater pearls and natural stones are created by nature, meaning every piece is unique.
Variations in shape, color, pattern, texture, and inclusions are natural characteristics and should not be considered defects.
To preserve the beauty and lifespan of your jewelry, we recommend removing it before:
Showering
Swimming
Exercising
Sleeping
Exposure to water, chemicals, and moisture may affect certain materials over time.
Store your jewelry in a cool, dry place away from direct sunlight and humidity.
For best results, keep pieces separate to minimize scratching and tangling.
Please contact us within 48 hours of delivery at contact@yourtara.com.
To help us review your request quickly, please provide:
Your order number
Clear photographs of the item
Photographs of the packaging
An unboxing video showing the issue
Our team will review all requests as quickly as possible.
Due to the nature of our products, we are generally unable to accept returns or exchanges for:
Change of mind
Personal preference
Incorrect product selection
Please review product descriptions carefully before placing your order.
Depending on your country, customs duties, taxes, or import fees may apply.
These charges are determined by local authorities and remain the responsibility of the customer.
For any questions, support requests, or order inquiries, please contact:
contact@yourtara.com
We aim to respond within 24–48 business hours.
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